LuckyBuzz Privacy Policy

1 Overview

This Privacy Policy applies to all services provided by luckybuzz, including the luckybuzz website at luckybuzz.app, the luckybuzz mobile app, and all games and features available on the platform. It describes how luckybuzz collects, stores, uses, and protects personal information relating to registered players and visitors.

By registering a luckybuzz account or using any part of the luckybuzz platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the luckybuzz platform.

luckybuzz is committed to handling your personal data responsibly. We treat privacy not as a compliance checkbox but as a genuine obligation to the players who trust us with their information.

2 Data We Collect

luckybuzz collects only the information needed to run your account, process transactions, and meet our legal obligations. The table below summarises the categories of personal data we may hold about you.

3 How We Collect Your Data

luckybuzz collects your personal data through several channels depending on how you interact with the platform:

• Direct registration: When you create a luckybuzz account, you provide your name, email address, mobile number, and date of birth directly through the registration form.
• Deposits and withdrawals: When you make a payment transaction on luckybuzz, your mobile financial service account number and transaction reference are recorded.
• Identity verification: When luckybuzz requests KYC documents, you upload identity documents and verification photos directly through the platform.
• Automated technical collection: luckybuzz automatically collects technical data such as your IP address, device identifiers, and browser information when you access the platform.
• Cookies and tracking: luckybuzz uses cookies and similar technologies to collect usage data and maintain your session. See Section 7 for full details.
• Support interactions: When you contact luckybuzz support, the content of your messages and any attachments you send are stored as part of your support history.

4 How We Use Your Data

luckybuzz uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to fulfil our contract with you, because we have a legal obligation, or because we have a legitimate interest that does not override your rights.

• To create and manage your luckybuzz account and verify your identity.
• To process deposits and withdrawals and maintain accurate transaction records.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To monitor gameplay for responsible gaming purposes and apply limits where necessary.
• To send you account-related communications such as transaction confirmations, security alerts, and policy updates.
• To respond to your support requests and resolve disputes.
• To improve the luckybuzz platform, fix bugs, and develop new features based on usage patterns.
• To comply with applicable legal and regulatory obligations.

5 Sharing Your Data

luckybuzz does not sell your personal data. We do not share your information with advertisers, data brokers, or any third party for their own marketing purposes. Your data may be shared only in the following limited circumstances:

• Payment processors: Your mobile financial service account number is shared with bKash, Nagad, or Rocket solely to process your transactions.
• Identity verification providers: If luckybuzz uses a third-party KYC service to verify your identity documents, your verification data is shared with that provider under strict data processing agreements.
• Legal and regulatory authorities: luckybuzz may disclose your data to law enforcement, regulatory bodies, or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of luckybuzz assets, your data may be transferred to the acquiring entity. You will be notified before any such transfer takes effect.

All third parties who receive your data from luckybuzz are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what luckybuzz has authorised.

6 Payment Data

luckybuzz takes payment privacy seriously. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, the actual payment credentials — your PIN, OTP, and full account password — are never entered on the luckybuzz platform and are never visible to luckybuzz staff.

luckybuzz records your mobile financial service account number and transaction reference numbers for the purpose of reconciling payments, processing withdrawals, and investigating any disputed transactions. This information is stored securely and is accessible only to authorised luckybuzz staff with a legitimate operational need.

7 Cookies and Tracking Technologies

luckybuzz uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. The types of cookies luckybuzz uses are:

• Essential cookies: Required for the luckybuzz platform to function. These handle session management and security. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings and display options to give you a more personalised experience on luckybuzz.
• Analytics cookies: Help luckybuzz understand which features are used most, where players encounter problems, and how to improve the overall experience. Data collected is aggregated and not linked to individual identities.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using luckybuzz, but some features may not work as smoothly.

8 Data Retention

luckybuzz retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

• Account and identity data is retained for the duration of your luckybuzz account plus a minimum of five years after closure, in line with anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support correspondence is retained for three years from the date of the last interaction.
• Technical and usage data collected via cookies is retained for up to 24 months.

When data is no longer required, luckybuzz deletes or anonymises it securely. If you request deletion of your account, luckybuzz will remove your personal data subject to any legal retention obligations that apply.

9 Security Measures

luckybuzz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• TLS encryption for all data in transit between your device and luckybuzz servers.
• Encrypted storage for sensitive data at rest, including identity documents and financial records.
• Role-based access controls ensuring that luckybuzz staff can only access data relevant to their specific job function.
• Regular security audits and vulnerability assessments of the luckybuzz platform.
• Two-factor authentication options available for your luckybuzz account login.
• Automated monitoring systems that flag unusual account activity for review.

While luckybuzz takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your luckybuzz account and never share your login credentials with anyone.

10 Your Privacy Rights

As a luckybuzz player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will respond within 30 days.

11 Minors

luckybuzz is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a luckybuzz account or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, luckybuzz will investigate and, if confirmed, close the account and delete all associated personal data as quickly as possible. We take underage access to gambling platforms extremely seriously and have age verification measures in place at registration to prevent it.

12 Changes to This Privacy Policy

luckybuzz may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For material changes — those that significantly affect how we use your data or your rights — luckybuzz will notify you directly via email or an in-platform notification before the changes take effect. Your continued use of luckybuzz after a policy update constitutes acceptance of the revised terms.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to the luckybuzz team:

• Email: [email protected]
• FAQ: luckybuzz.app/faq
• Terms and Conditions: luckybuzz.app/terms-conditions

We aim to respond to all privacy-related requests within 30 days. For urgent security concerns such as suspected unauthorised account access, please mark your message as urgent and our team will prioritise your case.